Programs - ACS

  • Group Management and Work Organization

    The RAC process for Group Management and Work Organization is intended for individuals with professional experience as a front-line manager of a working team (ex: supervisor, team leader, coordinator) in the field of services or manufacturing.

    The eight competencies of the program refer to knowledge and skills related to production management, organization, direction and control, as well as staff management.

    Program competencies (EJN.0A)

    Examine the work function

    Examine the organization and environment of a company

    Apply basic principles in industrial psychology

    Cooperate to maintain a safe working environment in accordance with existing occupational health and safety laws and regulations

    Apply a work organization technique

    Use working group communication and facilitation techniques

    Solve technical, organizational and human problems related to the field of production

    Supervise a production team

    Information session

    All our information sessions are prerecorded so you can watch them at your convenience.

    Register to receive video.

    This program is also offered in french

    Under the Canada-Quebec agreement for Minority language education, the RAC Office offers three programs in english.

    Financial assistance can be provided by the Gouvernement du Quebec. You must contact an agent from Services Québec to find out the eligibility criteria.

    Learn more

  • Community Development Worker

    The RAC process for Community Development Worker is intended for individuals with significant experience as a worker, animator or coordinator in community-based organizations such as: community centres, literacy associations, prevention centres or organizations for newcomers.

    The sixteen competencies of the program refer to knowledge and skills necessary for community intervention (assistance to people, group facilitation, project and team management).

    This program is offered following an agreement with the Rimouski Cégep.

    Program competencies (JWW.05)

    Examine the work functions and professional practices

    Facilitate group sessions

    Draft and revise texts in English

    Communicate in the workplace

    Use basic functions of everyday management and communications software

    Manage a work team

    Welcome a person in a helping relationship context

    Assess human behavior and development

    Conduct psychosocial interventions in a community organization

    Manage a project

    Develop activities related to the environment’s needs

    Conduct interventions in a helping relationship context

    Conduct interventions in a crisis situation

    Process financial information to manage a budget

    Intervene with people suffering from mental health and addiction disorders

    Integrate a workplace

    Information session

    All our information sessions are prerecorded so you can watch them at your convenience.

    Register to receive video.

    This program is also offered in french

    Under the Canada-Quebec agreement for Minority language education, the RAC Office offers three programs in english.

    Learn more

  • Retail Manager

    The RAC process for Retail Manager is intended for individuals with professional experience as a store manager, manager of a retail department, sales assistant manager or retail supervisor.

    The ten competencies of the program refer to knowledge and skills related to sales, customer service, team management, as well as marketing.

    Program competencies (LCA.DG)

    Communicate and interact in a commercial management context

    Build a sales team

    Supervise a sales team

    Train sales staff

    Sell products and services in a commercial establishment

    Ensure the visual presentation and supply of retail space

    Implement and supervise customer service using a client-centred approach

    Analyze accounting information and use software for commercial management

    Apply a management process in a marketing context

    Integrate the labour market through an internship

    Information session

    All our information sessions are prerecorded so you can watch them at your convenience.

    Register to receive video.

    This program is also offered in french

    Under the Canada-Quebec agreement for Minority language education, the RAC Office offers three programs in English.

    Financial assistance can be provided by the Gouvernement du Quebec. You must contact an agent from Services Québec to find out the eligibility criteria.

    Learn more
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